Auston Woods Apartment Homes

5301 Roundstone Way, Charlotte, NC 28216
Call: (888) 478-0065 (704) 597-7192 Email UsAustonWoods028@myLTSMail.com View Map

Opens: Monday-Friday: 9A-6P | Saturday: 10A-5P | Sunday: 1P-5P

$883-$1,200

Auston Woods Apartments Reviews, Charlotte, NC

We asked and you responded. Thanks for all the great feedback!

Auston Woods Apartments Auston Woods Apartments logo ★★★★★
5 out of 5 based on 240 ratings. 240 user reviews

"We have filed two maintenance requests and were served immediately both times. The Office Staff is always accommodating."


"Everyone is great and caring. They treat you like family and are very quick and responsive with any requests."


"I LOVE living in Auston Woods! Maintenance is always polite and so is the staff in the leasing office. Ashley Kuzma has been helping me since the beginning and has never let us down. I recently had to have an issue resolved in my apartment and she made it feel like I never had to leave the comfort of my own home! She's great!!!!!"


"I made known a maintenance need sometime just before noon today. A technician has already been here, fixed the issue and wished me a good weekend. So quick and polite."


"Thanks to Wayne, service technician, that worked expeditiously to fix my AC problem, master bath sink and tub and finally fixed the ice maker machine. I am very appreciative."


"On June 25th I had water that had drained from my A/C unit and caused the carpet to become wet. The maintenance supervisor, Mr.Huck, Mr. Wayne as well as the carpet gentleman came in for five days periodically to make sure the floor was drying appropriately. They were very concerned about my physical well being and health. Equipment was brought in to make sure there was no danger of mold damage. In addition the carpet was cleaned for the safety as well as the appearance of the home. I was very impressed and satisfied. It is service like this that continues to make me happy to live at Auston Woods Apartment Homes."


"Mr. Chase came in very pleasant and in a very timely manner took care of my service request. He was very knowledgeable about what I was needing to have done."


"My air conditioning unit went out of service late evening on 7/28/16. I open a maintenance request for repairs. Thanks you Chase! For your quick response the next morning and making the adjustment and repairs to my unit. "


"The entire Service Team is always professional and respectful. I never had problem. This last request was completed by Chase who came to look at my dryer. thanks"


"excellent service"


"I had a smoke detector malfunction at 2am and a technician helped walked me through the steps of disarming it and removing it. It continued to beep even after the batteries were removed and it was disconnected from the ceiling, so I left the device in my car the rest of the night. The technician told me they would stop by my apartment first thing the next morning to check all of the detectors in my apartment, as the noise was bothering my dog. I called around 9:30am and the office told me it had already been taken care of. Huge THANKS to the technician that answered my calls in the early morning hours."


"Thank you for the prompt attention to my service need."


""WOW! The maintenance staff were very efficient and fast within a couple of hours fromthe service request. a excellent job well done Mr. Wayne"


"I was treated with courtesy and respect and all issues were addressed timely and to my satisfaction!"


"Thank you for good job done."


"I was very satisfied with the quick response."


"Ms. Dixon did a fantastic job! She was very polite and respectful while working efficiently to resolve my clogged tub drain and ceiling light bulb replacement."


"Thank you V.Dixon for being so quick in fixing my light bulb in my closet."


"Great service and polite always. Chase was the service representative"


"Thanks so much for the fast service!!!! =) "


"Thanks Chase, for making the repair to my bedroom window. he's courteous and professional, a definite plus to the Auston Woods teams!!!"


"Thank you Mr. Wayne, as he was approaching another apartment with his hands filled with tools. he was very generous to offer his assistance to bring my groceries up the stairway. I just want to let you know that we you have such kind and considerate staff!"


"Dixon came to replace my kitchen outlet in less then an hour and the job was completed very well the light outlet is working good.Good Work!!!"


"The service person did a splendid job. Was knowledgable enough to get it done quickly"


"Chase installed the grab bar next to the bath tub in the master bath for us. He did the job quickly and professionally."


"Ms.V.Dixon did a super job of making the repair and went a step further when she heard my bathroom door making a noise offered to oil it of which she did. I was so happy. I love the professionalism of this entire team office as well as maintenance, they are so kind and compassionate."


"All of the service requests we have made have been handled promptly. Chase showed up timely, took care of the problems and left everything in good order."


"Chase did a very professional job"


"Wayne did an excellent job and was very prompt on returning with a microwave keep up the good work!!!"


"Chase always provide outstanding service!"


"I appreciate Ms. V. Dixon coming to my apartment to test the dryer breaker to determine if it was the breaker or the dryer that was malfunctioning. Ilana at the leasing office was also super helpful to request the service for me immediately after I explained the situation with the new dryer from Home Depot and Home Depot wanting to rule out any problems with the breaker."


"Great service as usual."


"Our technician, Chase, was incredibly friendly, and did the job in a speedy and efficient manner."


"Service wasn't urgent and was completed after the holiday weekend. I made sure the office knew it wasn't urgent. Chase completed repairs while I was on vacation. When I got home everything was finished, cleaned up and he left a note explaining the towel I left on the floor was in the washer because it was damp & that it had a stain. I already knew the stain was there and it came completely clean in the wash. I don't think I've ever had anyone be so thorough and considerate. I love living in Auston Woods."


"Great experience, friendly & professional staff. "


"Service is always great!"


"Chase was polite and very helpful. He came in and fixed the problem quickly. He asked if there was anything else that I needed. I was very satisfied with his work."


"After having issues in repairing my oven, I contacted Marcus Covington in the office and within 24 the problem he was able to resolve the problem to my complete satisfaction. This is not the first time Marcus has assisted me and he should be commended and is a great asset to the AW community. The maintenance team also arrived on time, exactly when I requested and was in and out in less time than expected. Thanks to all involved. "


"We have spent a good 5+ years at Auston woods. Will surely get back."


"I wish that my family and I did not have to leave. Thank you for making my first year in NC amazing. You guys are great and will forever hold a special place in my heart."


"Happy about living here, haven't had any issues. Marcus and his team are always helpful at the leasing office!"


"Thank you guys for making my first apartment experience a great one"


"Staff was great at Auston Woods from the day we looked at the community to the day we moved out."


"Auston Woods is great"


"I will be relocating to Charlotte in the Fall and will DEFINITELY be leasing here! Ashley( i think that was her name,lol) was very helpful!"


"Marcus has been helpful, professional, and on the ball from the very beginning. Easiest move-in process I've ever had. Thank you! Would absolutely recommend."


"We enjoy calling Auston Woods our home"


"Overall this is a nice place to live, with friendly staff and neighbors. "


"Thank you Auston Woods for the pool party you held for the community last week, June 18, 2015 . You are to be commended for doing an exceptional job as a great host and caring individuals! Auston Woods staff you Rock!!"


"Very smooth move-in process. Everyone was quite courteous and professional during the entire process. I am pleased with my choice of place to live!"


"Marcus provided great and useful information. The tour of the community was superb. I enjoy the quietness and relaxed neighborhood."


"Q was awesome! It was great getting to finally meet her after all the email exchanges. Moving in was a breeze, and I will recommend Auston Woods to everyone"


"The maintenance lady was knowledgeable, courteous, friendly, and efficient. Thank you so much!"


"Marcus and Ashley were absolutely amazing! They took time to show all amenities and everything Austin Woods has to offer, they showed us multiple apartments and pricing options. Unlike staff at other complexes they seemed very genuine and more like a community member rather than a pushy salesperson. The only thing that was more impressive than Austin Woods amenities and grounds were the leasing staff. Thank you Marcus and Ashkey!!"


"I absolutely LOVE living in Auston Woods! So much that this is the 4th apartment I have moved into in Auston Woods. The customer service is superb! The leasing consultants are OUTSTANDING! Move-in as well as transfer processes have been a piece of cake! - signed a happy resident "


"Marcus Covington was always extremely nice and helpful whenever I came to pay my rent or ask a question this past year. He was professional and courteous with me and others I saw him work with. The only thing I would have appreciated from the Auston Woods team is an email reminder about the 60 day move out notice. The note they left on my door was nice, however I was out of town. Email is a much faster and more convenient way for me to communicate with the team; which is the way you want the notice as well. I would recommend anyone looking for an apartment in Charlotte to go see Marcus Covington. Thanks for all of your kindness Marcus"


"Marcus definitely makes you feel welcomed and is very informative. He answered all my questions without me even asking! Wow! Another item I noticed, all the staff had a genuine smile on their face, to me that says a lot. Same applies to the residents I did come across. Thank you for the great tour and look forward to becoming part of the family!"


"Staff has always been very attentive to my needs. Marcus Covington was especially helpful."


"Marcus is Our "go to" guy in Auston Woods."


"Marcus and Ashley are the BEST! Assets to your community and would truly be a loss for HHHunt if they ever left.."


"friendly office staff"


"Great community and management and service "


"Hello. Living at Auston Woods was wonderful. The front office was always courteous the whole year and half I lived there. The amenities are wonderful and the apartment complex is always kept up. I only had one problem with a dryer and it was fixed right away. The location is so convenient to Uptown. I felt safe and secure living at Auston Woods. I would recommend this apartment complex and I would return if circumstances changed. I want to thank everyone for all the fantastic service and making me feel at home. I already miss living there."


"Good time living here"


"Everyone in the office is great!!! "


"The experience I have for 3 1/2 years at Auston Woods was outstanding! I have lived in many rented accommodations and this was by far the best. The property was well kept, the apartments very well maintained, and the staff was stellar. I would recommend and encourage others to choose Auston Woods near Northlake. "


"I really liked my stay at Auston Woods. Would definitely recommend to friends. The whole area was very neat and clean and well maintained. Thanks for making my stay worthwhile."


"Thank you for making our short stay at Auston Woods comfortable. "


"Ms Ashley spoke with me on the phone and was very professional. She took the time to answer all of my questions and made me feel very comfortable about the apartment for rent. The rental staff customer service to the public is very important because they are the very first people the public comes in contact with representing their business. Ashley represented Austin Woods very well. I hope she is blessed with a promotion because she displayed great customer service skills."


"Thank you for your fast response!"


"This request was done within 1hr. He was very curious and quick."


"Thank you staff for being so supportive with our move. Especially Marcus helped us with on time communication and having the apartment ready on time though we had to bring forward our move-in schedule in the last minute."


"I looked at multiple complexes in one day, and Marcus' professionalism, courtesy, and overall pleasant attitude stood out to me above all others."


"We had the pleasure of working with Shaquana L. Daise during our application and move here to Auston Woods. Shaquana has always made sure we were satisfied with our living conditions here at Auston Woods. She makes sure we understand everything even when she has to tell me more than once because I forgot. We enjoy living here at Auston Woods and all the staff have been nothing but professional and courteous to us. When ever we call with any small issues they are always quick to respond and fix those issues. We are grateful for receiving the call from Shaquana that we were accepted to move in on our short time frame. Thanks!!"


"Great support!!!! Amazing service and please keep it up all the good work Mr. Haidy"


"Service tech, Chase, completed the order within an hour of my request. I'm always happy with the staff here at Auston Woods!"


"Q takes care of us a lot. she was authentically sweet with us from the day i came to see the place... My wife who moved in a few weeks after i moved in also felt very welcomed.. Many just care and sweet talk until we sign the lease but not Q (Shaquana) "


"Adore this wonderful community!"


"On 4/4, after office hours, my fire alarm began beeping like a low battery. I had to leave just a few minutes after calling. I was only gone about an hour and the alarm had been repaired before I got back home. Very impressive for after hours on a holiday. I love the staff at Auston Woods! "


"The two gentlemen that came in to do the work were very professional!"


"The dishwasher was not empting all of the water all of the time. Chase came in and diagnosed the problem quickly and was gone in less than 30 minutes. I am satisfied with the service group here."


"Marcus was very professional and courteous when he met with us. The information given was thorough and he answered all our questions. It was a pleasure interacting with him."


"Mr Marcus Covington made my daughter and I feel very welcome. Thank you"


"Marcus showed excellent customer service. And the apartments here are beautiful"


"Your staff are very professional and helpful. I would highly recommend Auston Woods."


"Your staff including Marcus and Jennifer are very courteous, kind and extremely helpful. They have made living at Auston Woods very pleasant."


"Marcus is the best and most professional person on the team. He is the reason we will return."


"We loved living at Auston Woods! Our whole experience and time there we were very satisfied. Staff is great and goes above and beyond for residence."


"Thanks for everything you guys are amazing"


"Great community, very inviting and sincerely friendly staff."


"Maintenance responded promptly and replaced smoke detector."


"Harvey has always been very professional and has taken care of my repairs very promptly and he should be rewarded for his excellence..."


"We have the best office and maintenance staff in Charlotte. They're shovelling and salting sidewalks and walk through for us. Team safety! Thank you for your immediate response to this ice and snow."


"Have had two visits from maintenance so far and been very satisfied both times. Thanks!!"


"As usual, outstanding service!"


"The Auston Woods leasing staff is an amazing group of people. During my stay they have always been very helpful and supportive. I would recommend the community to anyone looking for an apartment and I would definitely return as a resident if my circumstances were to change. "


"Thank you Mr. West for your prompt attention to wiping down on the high area of my patio area that I am unable to reach. and Thank you to Que, Ashley and Marcus to your excellent customer service! All are very kind and caring to my need"


"I loved the time I was there. The staff inside and out were the best. I truly have missed everyone."


"I moved to Auston Woods from California and the process was lengthy and stressful, but what was not stressfull was the process getting a place to live for my family. And although alot of communication was through phone and email Terri was awesome from day 1 and she just became even better once we got to NC. I love Ashley and Marcus too for always being so helpful, understanding, professional, down to earth and engaging in conversation with me....i tend to talk alot lol. The new staff ladies i dont think i bothered as often but i loved all you guys everytime i had to come in the office. The atmosphere was always warm and welcoming and everybody seemed to love being there, even on the weekends. Maintenance, the maintenance is far beyond awesome. Any household work i needed, that was allowed, i got done, and always in a timely manner. The guys are all very professional and very good at their jobs. They keep the apartments up and running and looking great. Thank You guys for everything��."


"We can always depend on Chase to make sure our maintenance needs are taking care of. Thank you Chase !!!!!!"


"Marcus was very helpful throughout the entire leasing and move in process! He did whatever he could to make sure we were satisfied. I greatly appreciate what Marcus has done for us."


"Chase replaced the ballast in the kitchen. Taken care with swift response."


"I had a wonderful experience and the follow up has been equally great! There were busy, but handle things smoothly. Marcus, the agent who assisted me, seemingly knows the entire community and that made me feel great!"


"They were great. Marcus was my initial interaction and was very helpful over the phone. Not only that, but he then immediately emailed me summarizing everything we talked about on the phone with pictures of the apartments we spoke of included. When I drove to view the apts, Shaquana (Q), helped us and she was extremely nice and answered all kinds of questions we were asking. I would have chose this apt complex if it weren't for finding a shorter commute to work."


"I just had a maintenance request in during this busy holiday season and true to how the leasing office personnel staff and maintenance staff are, my work was done in the very same day eventho I had communicated that it could wait a little, they wanted me taken care of immediately. Harvey took care of the issue this time but each of them always give me the same expert and kind service. I sincerely feel that this is home."


"Dedicated and professional team supporting the apartment community with a smile."


"Marcus and the entire Auston Woods team were wonderful to work with during the leasing and move in process. I love the complex and the amenities. Very happy with the decision to move to Auston Woods. Have a great day!"


"Taken care of within an hour!"


"I have nothing but good things to say about Auston Woods. My husband and I have been very happy living here thus far."


"Marcus Covington was always extremely helpful with any questions we had during the 3 and 1/2 years we lived in Auston Woods."


"Auston Woods says it best when they say: It's the type of community you've been looking for in Charlotte, but couldn't find, until now...that is exactly how I felt when I came across Auston Woods. It was the perfect fit. I was looking for a gated community and a comfortable apartment with nice amenities for an affordable price. I found that Auston Woods met all of my needs in terms of cleanliness, comfort, safety, and affordability. A plus was that they didn't require you to get renter's insurance...although some may think this is beneficial. I can also say that the staff there puts the icing on the cake...particularly, Marcus and Ashley. These two have exceptional customer service and are genuine in nature. Ashley really helped me a lot when I was first moving in...she has a natural way of giving you insight when looking for an apartment...they are very approachable and you don't feel like they are just trying to fill up empty space. I give Auston Woods 5 stars and will miss this community dearly."


"The leasing office had requested my thermostat be checked since I was having difficulty understanding how to operate it. I just missed the service employee while walking the dog which accounted for the delay. When another request was put in by Ray, Chase came and replaced the thermostat control with a new one that was also easier to use and appeared to work better. Ray followed up on this request when I saw him.Both Ray and Chase were very friendly and helpful when I discussed the thermostat problem with them."


"The service man explained the operation of the vents in the apartment to my complete satisfaction. He was friendly and professional."


"Marcus was best in leasing office that I ever encountered. Always helpful."


"I have spoken to Teri, Ashley, Marcus, Jennifer, and others at the leasing office. Everyone has been exceptional with a high level of respect, politeness, helpfulness, understanding, and overall kindness. In particular, Ashley, who gave me the tour, demonstrated a genuine concern of the apartment residents through her conversations with them and knowing their particular interests (for example, one was a basketball fan). Both Ashley and Jennifer have been helpful with the paperwork. I look forward to being a part of the Auston Woods community. "


"The maintenance person was cordial, friendly, and professional as well as knowledgeable."


"The employees at Auston Woods have always been very professional to me. I was at Auston Woods for almost 3.5 years and always experienced the utmost professionalism from the team inside of the office and the also the maintenance employees outside of the office. I also want to note that the Auston Woods office was always very clean and always well kept for any current tenant or potential future tenants. If I had to come back to Charlotte, I would choose Auston Woods again. I will recommend that apartment complex to any friends of mine that are need of a good complex. Lastly, the employees are strong, solid, and dependable. All is well. "


"I must say the staff here is very professional, courteous, and responsive to resident inquiries/concerns. One staff member in particular, Mr. Marcus Covington, has made my experience at Auston Woods a good one. He always made himself available and was willing to sit/meet to discuss Auston Woods policies which he stands by and knows very well (If I didn't agree with a policy, which happened a few times, Marcus would explain the purpose of the policy and why it had to be. One can't argue with good business/rationale). Good complex, great staff!"


"Ashley Kuzma worked directly with us from beginning to end. She took the time to answer all of our questions and has an amazing positive and approachable personality. Would love to come back if I move back to Charlotte. Your location is fantastic as well as your apartments and facilities."


"Great place to live at- the staff is always happy to help. All the property is clean and very well maintained. The apartments are very spacious and in great conditions. No issues with noise and the pools are great. I would definitely recommend living here! "


"As always, Auston Woods' Staff and Maintenance Support are prompt, professional and courteous."


"Auston Woods was an amazing community to live in! The staff was always very friendly, and willing to help in any way they could. If there was every a problem, it was handled quickly and professionally. The residents were also friendly and respectful of each other. "


"The same day that I called regarding my ice maker needing to be fixed. Chase was at my apt within a few hours to make sure that the ice maker was fixed. Chase did an awesome my husband and I can always depend on Chase to ensure that our utilities are repaired properly. "


"Veronica was wonderful. She did a great job!"


"I have officially been a resident for two months and I must say that I have not dealt with a more professional, personable and respectful staff. Everyone in the office is very friendly and accommodating as well as determined to make sure that every need is met. The service technicians are prompt and courteous and their work is commendable. I have already recommended friends to this beautiful "hotel" as my six year old son affectionately regards it. To the extraordinary team of Austonwoods: Ashley, Marcus, Jennifer, Maureen and anyone I've missed, Thank You for helping my family's transition be a great one! LaFrieeda Busby :)"


"Excellent service as always."


"Awesome community, we love it here in Auston Woods!"


"I am not a fan of apartment living, but we are here temporarily until our house is built. However, the staff at Auston Woods has been very cordial and welcoming and I am very satisfied with the experience and the customer service."


"Every single one of your staff at the Auston Woods community is extremely accommodating and customer service oriented. Marcus Covington especially is a true asset who knows how to deal with every personality with a professional attitude and a service oriented spirit. He consistently over my 9 month stay went out of his way to make sure life was going smoothly and I have witnessed him go out of his way for every person he comes into contact with. Even on his days off he goes out of his way to be pleasant. I am very impressed with all of the staff at this location and this has been one of the nicer places I've ever stayed."


"I want to share Marcus has been such a GREAT support! First of all, he LISTENS to your needs. Secondly, he is very informative and effectively communicates how Auston Wood could support and the expectations for the customer. Finally, he takes action to ensure agreed upon requests are met. I am so grateful for his service! Also, the rest of the staff I have met appears caring and I am looking forward to getting to know them."


"H. Dopelson performed the service request to great satisfaction. He was quick and efficient. We are very well pleased and love living in this development. Thank you very much."


"Sasha and I enjoyed our 3 1/2 years at Auston Woods and shared many memories there. The whole Auston Woods staff is great but I want to send a big shout out to Marcus and Jennifer for handling things with such class. You are awesome and thank you for making our stay at Auston Woods a pleasant one."


"Mr. Copeland did a wonderful job. Thanks for the service."


"Wonderful moving experience. Very professional personnel to assist you at any given moment. Would recommend family, friends, and co-workers. Great experience all around!! And a special thanks to Marcus (leasing manager). Awesome job!!!"


"Auston Woods was the best apartment complex that we've ever lived in. The maintenance men and the leasing staff we're always so friendly and attentive to our needs. Marcus always made us feel like VIPs, from the day we first toured the grounds to the day we moved out. The grounds were always kept. We were always informed when something was going-in, good or bad. Without question, if we are ever back in the market for an apartment, we're moving back to Auston Woods."


"I'm always happy with the quick, courteous responses from Auston Woods office personnel and the maintenance staff here goes above and beyond expectations. I love living here!"


"Auston Woods is the best apartment community we have lived in. The staff is incredible. You can definitely tell that some of them have background in Hospitality, because we often feel like we live at a resort! The grounds and facilities are always immaculate as well. My only complaint is that I wish our particular unit had more closet space, but everything else is great!"


"Chase was prompt in meeting the service request that we placed for our apt. My husband and I can always count on Chase to complete are maintenance request in a timely manner."


"Chase & Veronica continue to provide quality repair services in prompt fashion. I'm pleased with their work, as always."


"The leasing staff and maintenance staff have been nothing short of awesome since my husband and I have moved in. Ashley ensured we had a 1 bedroom apartment due to our dog's issue with stairs. Marcus, Ashley, and Terri have all gone out of their way to assist us with computer/scanning assistance. And the maintenance staff has always been prompt to solve the few minor problems we've had with our unit. Kudos to all of you! I will highly suggest Auston Woods to future clients and friends!"


"Very courteous personnel and fast response."


"Marcus was very helpful and really made an effort in showing us the community and apartments. He gave a lot of helpful information and took the time to give us a full tour of the grounds and apartment."


"Thank you to the maintenance worker Wayne, for his kindness and willingness to carry a 24 pack of water to my apartment on the 3rd floor. A gem to the Auston Woods facility!"


"The service request was fast and very reliable. Once we put in a request, it is fixed within the next hour or so. I love it. Very good customer service. I am so impressed."


"Marcus did an excellent job of making me feel welcomed throughout the initial visit: from greeting me by name, personally wiping down golf cart after rain and hooking me up with a soda for the road. He was able to win my trust immediately. Feel Good about this decision!"


"Marcus was an excellent facilitator and made my shopping experience for an appointment very pleasurable. Because of my experience, I am elated to become Auston Woods member."


"Once again Hardy was here within a few hours and had the light fixed. You all are awesome. The employees here are great be it the office staff or the works people."


"Hardy came to check my dishwasher in a matter of minutes when the request was put in. He knows what true customer service is! Not to mention his outstanding personality!"


"Chase the Service Technician was very polite and courteous, and took care of the job very quickly."


"I have been extremely satisfied with everything since I moved in July of 2013 and I'm sure everyone at Auston Woods will continue to give great service as I have renewed my lease through next year. I have found that the leasing office staff (especially Marcus) has gone above and beyond to assist me with different things that have come up. In addition, the maintenance staff is quick to respond and always so polite and eager to please. Thanks to everyone at Auston Woods!"


"Chase completed the ceiling fan replacement swiftly and accurately. I am truly thankful to the entire staff for their professionalism and kindness."


"I couldn't have asked for a smoother transition during my move. Marcus Covington went above and beyond my expectations throughout the process! Congratulations for having a dream team Auston Woods!"


"I want to Thank Marcus for his A-plus attitude, he continue to provide excellent service and his knowledge of (Auston woods) apartment is to be commended. he is an asset to your business. "


"Ashley Kuzma continues to be a rock star. We are so thankful for her customer service every time we come into the office."


"Ms. V visited my apartment today and set the bar very high for customer service and professionalism. She was very polite and personable and when I told her call me Windie she replied with no ma'am I am an employee of Auston Woods and you are Ms. Hensley to me. Ms. V was great. "


"Ms. Ashley was very professional and polite and goes out of her way to make comments to brighten your day."


"Ashley Kuzma has been awesome since day 1 when we walked into your office and Charlotte for our first time. She continues to provide The Ritz Carlton experience and service and we are very thankful for her smile and help. You are very luckily to have her on your team!!! She is first class!"


"I really appreciated Hardy for fixing the sink, toilet seat, light bulb and bath tub stopper in the hall bathroom."


"As usual, the team went the extra mile. I requested work for my bathtub, the maintenance staff saw the toilet seat needed to be tightened a little and he did just so. Nice! !"


"I wrote this for my peep hole. At any rate, I am thrilled to be able to see out when someone knocks on my door. Kudos for the short people. I appreciate this staff."


"My husband and I did not encounter any move in problems during the move in process or leasing process. The entire Auston Woods staff is great."


"I have enjoyed living here. Very well kept units and the landscape stays on point. I also love the staff. Very professional and polite. They also are very helpful with situations too. Hats off to the Auston Woods Crew....."


"Excellent service as always."


"During my time at Auston Woods I was extremely pleased with the level of service from the office staff and the maintenance team. Service requests were always completed the very next day or two days at the latest. The apartment complex was very clean and I always felt safe. I loved the amenities and activities hosted from time to time. Overall, I was very satisfied during my time at Auston Woods."


"THANKS! It feels like Alaska in my apt now! :)"


"I can truly say that the staff has worked hard and effectively to reinstate me in leasing my apartment. Once again Marcus C. stepped up to the plate to ease my process. I could have moved to a newer community but Austin Wood Rocks! CEM"


"Once again you all went above and beyond. One of the employees from the office came to watch my dog so Hardy could fix the door handle on my sliding door. Thank you again for the staff that you have here."


"I was very satisfied with the staff and how knowledgeable Ashley was with all the apartments she really gave us all the information for us to make the best possible apartment decision. She was very patient and accommodating with us."


"It has been such a wonderful experience so far. I absolutely love the my place! I am extremely pleased with how knowledgeable, friendly, and helpful office staff has been. Maintenance has been great as well. I also love the fact that residents are so friendly and cordial as well. Definitely feels like and is a warm and welcoming community! :)"


"Thank you so much for addressing my concerns! Everything looks great! :)"


"We have nothing but praise for every staff member that we have encountered while at Auston Woods. Each one was polite, friendly, and very helpful. We probably had the most contact with Ashley Kuzma and she was always so pleasant and prompt in getting back to us. The grounds and buildings were always clean and maintained. Plenty of amenities that were also well maintained. Though we were only residents for short term, we were impressed by the standards of Auston Woods. We will definitely refer to your facility. "


"Marcus Covington was excellent to work with during my move process! He is definitely the best leasing manager I have encountered!"


"5 Star community!!!! "


"Sorry to see Julie leave, however it appears that the staff is stepping up even more and I thought they could not get any better. I am so proud to call Auston Woods home."


"My girlfriend and I moved from Florida July 20, 2013. Moving anywhere is a big step and leaving family behind is even harder. Marcus Covington made both of us feel right at home and made the move as easy as possible. Not knowing what to expect and a little nervous upon arrival, but Marcus exceeded all expectations and put us as ease. Even after we made our deposit and before moving, Marcus still kept in touch with us, something in Florida that is never done. Again, once we arrived the staff also went above and beyond to greet both my girl and I to the state of NC. Auston Woods shortly became our home and we never looked back. Thank you, Mark Kovacevic"


"Marcus was extremely professional and courteous in showing me all the property and answering all of my questions. He provided an excellent service!"


"After visiting several area apartment communities it was Marcus’s exceptional attitude and on point service that was the deciding factor for me picking your community. Job well done Marcus!"


"Everything about this complex and my experience living here was terrific. We didn't really want to leave and truly do miss everyone. What a wonderful complex and its a direct result of the fabulous people that run it. Thank you for everything. "


"You guys have an absolutely amazing staff. We were so lucky to have you guys, and we're going to miss you. It's rare to come across a staff that truly treats the residents as fellow members of the community the way they did, especially Marcus and Ashley. In particular, I had a personal incident where, unbeknownst to me, the $32,000 cashier's check for closing on my house was delivered to the wrong apartment complex. The UPS website showed it as having been delivered and signed for, but when they couldn't find it at the front office, and I have to admit that I started freaking out. The staff members on duty that day actually went well above and beyond the call of duty and called around and found the package for me. Thanks to them, I was able to close on my house on time. I really appreciate them, and am going to miss being a part of the community."


"Chase is always a professional and handles service request. Excellent service!"


"Everyone is friendly and the service when needed is always excellent."


"I LOVE Auston Woods! Everyone on staff (office and otherwise) are super polite, ALWAYS helpful and professional. Requests and needs are handled quickly and efficiently. I truly love living here. My ONLY issue is with the gates and I think that's the gate company's issue."


"Love you guys!!"


"You guys do a great job all around."


"After 13 months, I still have yet to have a problem with ANYTHING. Maintenance has been super responsive no matter the time of day for my very small requests. The grounds, amenities, and apartments are VERY well kept. Communications about activities are excellent. And the office staff is amazing! Walking in and people knowing my name blows my mind. Keep up the great work! I love bragging about where I live."


"Like this community very much."


"Every staff member that we have encountered has been extremely polite and helpful. Though we are buying a home and our stay here has been temporary, we have nothing but good things to say about Auston woods."


"Outstanding maintance work job is always done on the same day as requested"


"Marcus is a great asset to HHHunt. He is always a breathe of fresh air and you can tell he enjoys his job and he is great at it.I like that no matter how many times I have come to the property he is always so inviting ,helpful and knowledgeable about his property and the product of service. I always feel as though I am at a 5 star establishment with him."


"The maintenance staff is very professional and friendly."


"Good day!, I am here to share my input and express my gratitude in return with the Auston Woods Apartments staff personnel, while I lived at the apartment complex. I was a tenant until nearly a month ago. I can't thank this fine team enough! for their kindness, friendly can do attitude, respectful demeanor, considerate, thoughtfulness ways. I truly felt at home and cared for. When ever I needed their support, I got prompt, thorough helpful response to my every need. In particular I would like to express my gratitude for Jennifer Garrity, Ashley Kuzma, Terri Dinkins and Marcus Covington. Thank you for being my friends and taking care of my housing needs. Sincerely, Jonathan J. Rosillo."


"I would like to personally thank and commend Marcus Covington on his hard work and the effort he has put forth for me since my move in November. I moved to AW from out of state and Marcus helped and assisted me in every aspect of my move, making a stressful experience much easier. He is a true asset to AW."


"I'm relocating for the first time & the staff at Auston Woods has made the transition so much more pleasant. I can't express how unbelievable their leasing staff is. After i move in, I plan on doing another survey and I can only assume it will be just as good as this one!"


"Everyone and everything about this apartment complex is exceptional. I'm a believer that its the people that make the difference and every single team member make a difference every day and take such great care of the tenants and the complex. They are truly dedicated to making this a great living experience. Even though I am buying a house, I still don't want to leave."


"I love my complex and the staff. They are friendly and always on time with request. I feel confident when I speak with them about any concerns I have. I do not plan on moving away anytime soon as this is a home and not just an apartment."


"Auston woods have been a great place to live over the two years I have stayed . Everything has been wonderful with leasing staff and anything that needs to be done with maintenance In the apartment."


"Service was completed within an hour of request I am very well pleased"


"Always fast and excellent service! Thanks Hardy and the Auston Woods team!!"


"Always happy to help as much as possible. Service tech, Chase, very polite and does a great job. You guys are awesome! Thank you."


"Marcus A. Covington went above and beyond from the first phone call right through to the day we moved in to make sure we were satisfied with everything he hepled us with and was only a phone call or email away and so prompt at getting back with us. This was by far one of the best customer service experiences I have ever had, Kudddos to Marcus. Mark and Linda "


"The maintenance and leasing office are courteous and helpful to my needs here at Auston Wood"


"Great Service!!!!"


"Truly great experience so far"


"Terri- has been very helpful to me as a resident even prior to me signing my least!! I appreciate her assistance, dedication, and hardwork. She epitomizes customer service! Ashley- Is always pleasant upbeat and full of energy and joy. I really enjoy interacting with her! Every time she sees me she addresses me with a proper prefix out of respect. Maintenance Staff- I appreciate their hardwork, dedication, and swiftness at completing task. They are quick and thorough!! I really appreciate Auston Wood staff!!"


"I love my apartment and the neighborhood. The staff is extremely professional, courteous, and welcoming. The maintenance that I have had done has been completed in an orderly and professional manner and I was very comfortable with the maintenance personnel and satisfied with his completed work. "


"Our request to service a noisy heater was attended to promptly and the problem was rectified much to our satisfaction by Chase."


"Renee provided me with the BEST tour I've ever experienced (and I've toured a lot of apartments.) She was professional, sweet and ever so courteous. She made me feel very at home. Awesome."


"Great job! Chase was awesome. Very friendly. Good worker. On-time and got the job done efficiently. One of the best!"


"{Maintenance was…] So fast--thank you!"


"Wonderful safe place to live and wonderful personnel! I love it here."


"I lived here for several years and I'm back because this is a wonderful and safe place to live. The staff here makes sure of it!!"


"Great service as always!!"


"The maintenance man on 10/25/2013 @ 3:15pm was very professional and courteous. Thank you hardy c.!!!"


"Very happy with the service by Hardy C."


"Very nice and polite."


"Ashley Kuzma was amazing. Not only did she get my apartment ready a week early when I was looking to move in, she helped me on my move out as well."


"I truly love living in this community! Thank you to the office and maintenance staff. It's been a great 7 mos!"


"Over three years, I've always had great and pleasant service."


"In 47 years of life I have never experienced a more professional and courteous apartment complex staff."


"The gentleman put a new battery in our smoke alarm. He was vey pleasant and he was here within an hour. Sorry about the delay."


"Very satisfied with the constant police presence and quietness of the neighborhood. Maintained very well."


"I love, love,, love living at Auston Woods! It's like living at a resort!!! It's quiet, the complex is immaculate, and the staff is great!!!"


"We are very happy w/our choice of Auston Woods apts. the staff in the office is always helpful & friendly. They respond fast to any requests or issues. The maintenance staff is equally impressive. Always there to help w/a smile."


"I LOVE living at Auston Woods! I feel safe running/walking at any hour alone, the grounds are well kept, the office staff is super friendly and helpful...it's just an amazing place to live!"


"Great place to live in, feel very secure, property is very well maintained. Office staff always pleasant and caring, very prompt to address any questions or concerns of ours. Would recommend this apartment complex to anyone looking to live in Charlotte or the surrounding area."


"I love living at Auston Woods! Thank you for all of the assistance with work orders and keeping up so well with the landscaping! The staff makes me feel like family! You guys rock!!"


"I really enjoy living here and have had very few issues. Any issues were taken care of in a timely manner and everyone is always very friendly and professional."


"You guys rock :)"


"I really love living in the AW community. I've had a great experience over the last 3+ years and you all have been wonderful."


"Everyone in Auston Woods are helpful and friendly."


"Chase did a GREAT JOB!!"


"I was so very pleased with everything. The team here is so wonderful and very,very helpful anytime you call them for anything!!"


"Great job!"


"Thank you for your prompt response."


"This is not related to a particular service request, i just wanted to compliment Chase, a member of the service team, who saw me carrying a trash bag to the dumpster and approached me to offer to take it for me. I live at the very back of the complex and, of course, the two dumpsters are located at the very front of the complex. I don't mind the walk, but I thought it was very kind of Chase to make the offer and I did allow him to do so. I hope he receives some kind of recognition for his kindness as I suspect I am not the only member of the community that he has helped in this, or in a similar way."


"Mr. Marcus Covington is to be highly commended. His professionalism and expediance is what ultimately allowed my family to find comfort in our decision to join the community. More specifically, the qualification policies and the detailed explanation of them provided by Marcus were clear,concise, and favorable for my situation. Marcus also promptly processed my application with the urgency demand that I placed on him. We are pleased with our decision and also pleased with a smooth move-in process."


"He was here within 1 hour."


"Marcus at the front reception was very helpful and welcoming as always. Thanks for the prompt service."


"The maintenance staff are always very nice and helpful and go above and beyond."


"Chase and Hardy were very nice and we really appreciate the new washer. They helped me clean up the remaining water and hooked up the washer."

Auston Woods Apartment Homes

5301 Roundstone Way, Charlotte, NC 28216

Call: 888-478-0065
Email UsAustonWoods028@myLTSMail.com
View Map

Opens: Monday-Friday: 9A-6P | Saturday: 10A-5P | Sunday: 1P-5P

$883-$1,200